Helpdesk & CMS
Streamlined | Efficient | Smart
Helpdesk & CMS Overview
Take charge of complaints like never before! Our smart Helpdesk & CMS system ensures complaints are automatically assigned, efficiently tracked, and swiftly resolved.
Raise Complaints Anytime
Residents can log complaints through multiple platforms—including the web, mobile app, or IVR—for ease of access.
Smart Ticket Assignments
Every complaint is automatically converted into a ticket and assigned to the most suitable staff member based on workload and urgency.
Follow-up Notifications
Users receive real-time updates on their complaint status via in-app notifications, ensuring they are always informed.
Escalation Scheduler
If a complaint is not resolved in time, the system automatically escalates its priority to a higher authority.
Performance Monitoring & Insights
The system provides data-driven reports that allow management to track staff performance, complaint resolution times, and service quality.
24/7 Accessibility
Complaints can be raised at any time through the i4S application, making the system highly accessible for residents.
